VESSTURE

Shipping Policy

Refund Policy Shipping Policy Privacy Policy Terms of Service Exchange Policy

Last updated: September 2026

SHIPPING & RETURN POLICY

At Vessture, every order is handcrafted with meticulous attention to detail and carefully packaged to ensure it reaches you in pristine condition.

SHIPPING

We currently ship across India through trusted and registered courier partners.

  • Orders are generally processed and dispatched within 7-10 Working days, unless otherwise specified for made-to-order, customised, or bulk orders.

  • Working days exclude Saturdays, Sundays, and Public Holidays.

  • Delivery timelines may vary depending on the destination and courier service availability.

  • Once your order has been dispatched, you will receive tracking details to monitor your shipment.

SHIPPING OF PRODUCTS

All Vessture products are processed and dispatched from our studio in Delhi & Mumbai, India respectively.

Orders will be delivered to the shipping address provided during checkout. Kindly ensure that all address details, including the correct PIN code and contact number, are accurate to avoid delivery delays.

DELIVERY ATTEMPTS

Our courier partners will make up to two delivery attempts before returning the shipment to us.

In the event of failed delivery due to an incorrect address, recipient unavailability, or refusal to accept the package, any applicable re-shipping charges will be borne by the customer.

PAYMENT OPTIONS

We accept secure payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Other payment methods available at checkout

Orders are processed only after successful payment confirmation.

For select locations, Cash on Delivery (COD) may be available and may attract an additional handling charge, which will be displayed during checkout.

RETURNS, REPLACEMENTS & EXCHANGES

As all Vessture products are handcrafted, curated, and in many cases customized or made-to-order, we do not offer returns, exchanges, or refunds on products delivered in perfect condition.

However, we will gladly assist you if:

  • You receive an incorrect product.

  • Your order arrives damaged during transit.

  • You receive a product with a genuine manufacturing defect.

To request a replacement, please contact our customer support within 24 hours of receiving your order.

Please include:

  • Order Number

  • Date of Purchase

  • Delivery Address

  • Clear photographs and/or an unboxing video showing the issue

Our team will review your request and respond within 48 working hours. Each request is evaluated individually, and the final resolution will be at the sole discretion of Vessture.

REFUND POLICY

Vessture does not offer refunds once an order has been confirmed and processed.

Refunds will not be applicable in cases including, but not limited to:

  • Incorrect or incomplete shipping address provided by the customer.

  • Failed delivery attempts due to recipient unavailability.

  • Refusal to accept the shipment.

  • Minor variations in colour, texture, or finish that naturally occur in handcrafted products.

  • Customized, personalised, or made-to-order products.

CONTACT US

For any shipping, delivery, or product-related queries, please contact us at:

Email: thevestureofficial@gmail.com

We are committed to providing you with the finest luxury gifting experience and will be happy to assist you.

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