Refund Policy
Last updated: September 2026
REFUND & REPLACEMENT POLICY
Last Updated: June, 2026
At Vessture, every product is thoughtfully curated and handcrafted with the highest standards of quality and care. As many of our products are made-to-order, customised, or delicately handcrafted, we maintain a strict refund and replacement policy.
By placing an order with Vessture, you acknowledge and agree to the terms outlined below.
NO REFUNDS
All purchases made through Vessture are final.
We do not offer refunds once an order has been confirmed, processed, or dispatched.
This policy applies to all products, including customised, personalised, made-to-order, festive, wedding, corporate gifting, and bulk orders.
WORKSHOP REGISTRATIONS
All workshop registrations are strictly non-refundable.
Once a workshop seat has been booked and payment has been received, no refund will be issued under any circumstances, including but not limited to schedule conflicts, inability to attend, travel issues, personal reasons, or change of mind.
If a participant is unable to attend the registered workshop, the registration may be transferred to a future workshop or another available batch, subject to prior written approval from Vessture and availability.
Requests for transfer must be made at least 72 hours before the scheduled workshop date. Each registration is eligible for one transfer only and must be utilised within 90 days of the original workshop date. No refunds or cash adjustments will be provided for transferred registrations.
In the unlikely event that Vessture postpones or reschedules a workshop, participants will be offered the option to attend the revised session or transfer their registration to another available batch. Refunds will not be applicable in such cases.
REPLACEMENTS
A replacement may be offered only under the following circumstances:
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You receive an incorrect product that differs from your confirmed order.
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The product arrives with significant damage caused during transit.
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The product has a genuine manufacturing defect.
Replacement requests are subject to verification and approval by the Vessture team.
REPORTING AN ISSUE
If you receive a damaged or incorrect product, please contact us within 24 hours of receiving your order.
Kindly email us with the following details:
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Order Number
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Date of Purchase
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Registered Name
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Delivery Address
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Clear photographs of the product and packaging
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An unboxing video (recommended for faster verification)
Email: thevestureofficial@gmail.com
Our customer support team will review your request and respond within 48 working hours.
Each request is evaluated individually, and the final decision regarding replacement or resolution shall remain solely at the discretion of Vessture.
NON-ELIGIBLE CASES
Refunds or replacements will not be provided under the following circumstances:
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Change of mind after placing the order.
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Incorrect product selection by the customer.
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Minor colour, texture, print or finish variations due to screen settings or the handcrafted nature of our products.
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Delay in delivery caused by courier partners, weather conditions or unforeseen circumstances.
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Incorrect or incomplete shipping address provided by the customer.
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Failure to accept delivery.
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Two unsuccessful delivery attempts by the courier partner.
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Damage caused after successful delivery due to improper handling or storage.
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Customised, personalised or made-to-order products, unless damaged in transit or incorrect.
CANCELLATIONS
Orders cannot be cancelled once production, packaging or dispatch has commenced.
For customised and personalised products, cancellations are not accepted after order confirmation.
CONTACT US
For any assistance regarding your order, please contact:
Vessture Customer Support
Email: thevestureofficial@gmail.com
We are committed to ensuring every Vessture order reflects the quality, elegance and craftsmanship that define our brand. Should an issue arise, our team will work diligently to provide a fair and timely resolution.