Exchange Policy
Last updated: September 2026
Exchange Policy
At VESSTURE, we take great care in curating and packaging every product. As most of our products are perishable, customised, or made-to-order, we are unable to accept returns or exchanges once an order has been dispatched.
We want you to be completely delighted with your VESSTURE experience. If something is not right, please reach out and we will do our best to make it right.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please WhatsApp us at +91 76785 93397 within 24 hours of delivery with:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
We will arrange a replacement or store credit at our discretion.
Customised & Bespoke Orders
Customised hampers, bespoke gift boxes, and personalised items cannot be exchanged or returned as they are made specifically for you.
Workshop Registrations
Workshop registrations can be transferred to a future date if cancelled 72+ hours before the scheduled session. Cancellations within 72 hours are non-refundable but can be transferred to another participant.
Contact Us
For any concerns, please reach out to us at thevestureofficial@gmail.com or WhatsApp us at +91 76785 93397. We typically respond within a few hours.